Support

Need help with MyLog, found a bug, or have a feature idea? Email us and we’ll get back to you, usually within [2 business days].

To help us fix problems faster, please include your phone model, operating system version, MyLog version (in Settings), and what you were doing when the problem happened.

Frequently asked questions

What should I say when I record a job?

Mention the customer, site, machine (brand, model, serial number if you have it), the problem, what you did, and whether a quote or invoice has been sent. For example: “Acme Foods, Dallas plant, Haas VF-2, serial 1234. Spindle bearing noise, replaced both bearings. Quote sent, not invoiced yet.”

The AI got something wrong. What do I do?

Every job is shown to you as a draft before it is saved. Edit any field before confirming. You can also edit saved jobs later.

Is my voice recorded all the time?

No. MyLog only records while you use the microphone button.

Does MyLog create invoices or quotes?

No. MyLog tracks whether a quote was sent and whether a job was invoiced, plus the quote amount. It does not generate invoice or quote documents.

Which languages are supported?

English only, for now.

How do I delete my account?

See Delete your account and data.

Where is my data stored?

In the EU (Frankfurt, Germany). See our Privacy Policy for details.